Shipping policy

Shipping Policy

Last Updated: 18 August 2026

Thank you for shopping with JF APEX SHOP. We aim to provide our customers with a simple, reliable and transparent shipping experience.

This Shipping Policy explains our shipping fees, processing times, estimated delivery times, return shipping charges and other important delivery information.

1. Shipping Fee

We charge a simple flat-rate shipping fee of £5 per order.

Standard Shipping: £5

The applicable shipping charge will be displayed at checkout before you complete your purchase.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays may begin processing on the next business day.

Processing times may occasionally be longer during busy periods, promotional events or public holidays.

3. Estimated Delivery Times

Estimated delivery times depend on the destination and shipping carrier.

Typical delivery estimates are:

United Kingdom: 3–7 business days
International Orders: 7–15 business days

These delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by customs processing, carrier delays, severe weather, public holidays or other circumstances outside our reasonable control.

4. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

5. Return Shipping Fee

For eligible returns where the customer is responsible for return shipping, we charge a flat return shipping fee of £5.

Return Shipping Fee: £5

Where goods are faulty, damaged, incorrect or otherwise do not conform to the contract, return costs will be handled in accordance with applicable UK consumer law and our Return and Refund Policy.

6. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

Full name
Street address
City
Postcode
Country
Telephone number

If you notice an error in your delivery information, please contact us at shopify@jfapexltd.xyz as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

7. Delayed Shipments

Occasionally, shipments may experience delays due to circumstances outside our reasonable control.

If your order is significantly delayed, please contact our customer service team and we will assist you in checking the delivery status.

8. Lost Packages

If you believe your package has been lost in transit, please contact us.

We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

If a package is confirmed as lost before delivery, we will provide an appropriate solution in accordance with applicable law.

9. Damaged Products

Please inspect your order after delivery.

If your product arrives damaged, please contact us as soon as reasonably possible and provide:

Your order number;
Photographs of the damaged product;
Photographs of the packaging where possible;
A brief description of the damage.

We will review your request and provide an appropriate solution, which may include a replacement, refund or other remedy.

10. International Orders

International shipments may be subject to customs inspections, import duties, taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers may be responsible for applicable import duties and taxes charged by local authorities.

Customs processing may also result in additional delivery time.

11. Undeliverable or Returned Packages

If an order is returned because the customer provided an incorrect or incomplete delivery address, or delivery could not be completed after reasonable attempts, please contact us.

Additional shipping charges may apply if you request that the order be shipped again where the failed delivery resulted from incorrect information provided by you.

12. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has been processed or dispatched, changes or cancellations may no longer be possible.