Terms of Service

Last Updated: 18 August 2026

Welcome to JF APEX SHOP. These Terms of Service ("Terms") govern your use of our website, online store, products and related services.

By visiting our website, placing an order or purchasing a product from us, you agree to these Terms. Please read them carefully before using our services.

1. Online Store Terms

By using our website and placing an order, you confirm that you have the legal capacity to enter into a binding contract or have appropriate permission where required by law.

You may not use our website, products or services for any unlawful or unauthorised purpose.

You must not transmit viruses, malware, malicious code or other material that could damage or interfere with our website or services.

2. Products

We make reasonable efforts to provide accurate descriptions, photographs, specifications, compatibility information and other details for the products available through our store.

For phone cases, customers should carefully check the selected phone model, size, colour and design before completing an order.

Product colours may appear slightly different depending on screen settings, lighting conditions and normal manufacturing variations.

We reserve the right to update or discontinue products where reasonably necessary.

3. Phone Case Compatibility

Customers are responsible for selecting the correct phone model before placing an order.

Please carefully check whether your device is the standard, Plus, Pro, Pro Max or another model where applicable.

Cases designed for one phone model may not fit another model, even where the devices appear similar.

If you are unsure which case is compatible with your device, please contact us before ordering.

4. Product Quality

Our phone cases are selected with attention to everyday protection, fit, appearance and usability.

Depending on the individual product, features may include raised camera edges, screen protection, precise cut-outs and protective materials.

Phone cases are designed to help reduce everyday scratches, bumps and minor impacts. However, no phone case can guarantee that a device will remain completely undamaged in every accident, fall or impact.

5. Prices

Product prices are displayed on our website in the applicable currency.

We reserve the right to change prices where appropriate. Price changes will not normally affect orders that have already been accepted.

Applicable shipping charges will be shown during checkout.

6. Orders

After placing an order, you may receive an order confirmation by email.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable;

• There is an obvious pricing or description error;

• Payment cannot be authorised;

• We reasonably suspect fraudulent or unauthorised activity;

• Delivery cannot be made to the address provided.

If we cancel an order after payment has been collected, an appropriate refund will be issued.

7. Payment

Customers must provide accurate and complete payment and billing information.

Payments may be processed through third-party payment providers available through our checkout.

Orders may be subject to reasonable payment verification and fraud prevention checks.

8. Shipping and Delivery

Orders are generally processed according to the information provided in our Shipping Policy.

Our estimated transportation and delivery time is:

3–5 business days

Delivery times are estimates unless expressly guaranteed and may occasionally be affected by carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.

Our standard shipping fee is £5 per order.

Please review our Shipping Policy for complete delivery information.

9. Returns

Eligible products may be returned in accordance with our Return and Refund Policy.

Once we receive an eligible returned product, please allow approximately:

3–5 business days for return inspection and processing.

Customers should contact us before sending products back so that we can provide the appropriate return instructions.

Where the customer is responsible for return shipping, the applicable return shipping fee is £5.

10. Refunds

Once a return has been inspected and a refund has been approved, the refund will normally be issued to the original payment method.

Please allow approximately:

3–5 business days for the refunded funds to arrive after processing.

Actual timing may occasionally depend on your bank, card issuer or payment provider.

11. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible.

We may request:

• Your order number;

• Photographs of the product;

• Photographs of the packaging;

• A description of the issue.

After reviewing the issue, we will provide an appropriate remedy in accordance with applicable consumer law.

12. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible at shopify@jfapexltd.xyz.

We will make reasonable efforts to accommodate your request.

However, if your order has already been processed or dispatched, you may need to receive the order and follow our return procedure.

13. Intellectual Property

Unless otherwise stated, original content owned by JF APEX SHOP, including branding, text, graphics, designs and other website materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit our protected content without permission, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

14. Prohibited Uses

You may not use our website:

• For unlawful or fraudulent purposes;

• To provide deliberately false information;

• To violate another person's rights;

• To distribute malware or malicious software;

• To interfere with website security;

• To attempt unauthorised access to our systems;

• To unlawfully collect information about other users.

15. Third-Party Services

Our online store may use third-party services for payments, shipping, website functionality and other business operations.

These third parties may have their own terms, policies and privacy practices.

We are not responsible for independent third-party services except where responsibility cannot legally be excluded.

16. Privacy

We process personal information in accordance with our Privacy Policy and applicable UK data protection laws.

Please review our Privacy Policy for information about how we collect, use, store and protect personal information.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or that result from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

18. UK Consumer Rights

Customers purchasing from us may have statutory rights under applicable UK consumer protection legislation.

Nothing in these Terms is intended to exclude or restrict your legal rights regarding products that are faulty, damaged, unsafe, misdescribed or otherwise do not conform to the contract.

19. Changes to These Terms

We may update these Terms periodically to reflect changes to our products, services, business practices or legal requirements.

The latest version will be published on our website with an updated revision date.

20. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply based on the customer's location.

21. Contact Us

If you have questions about these Terms, our products or your order, please contact us:

JF APEX SHOP

123 Broadway
New Moston
Manchester, England
M40 3NL
United Kingdom

Email: shopify@jfapexltd.xyz
Phone: +44 3450269556